exo Casino & Sportsbook Data Care

This page describes what we collect when you use exo and how we keep that data protected. We understand that your personal information—your name, identity document, payment details, and account activity—is sensitive, and we treat it with the care it deserves. Our privacy practices reflect our commitment to transparent data handling across all exo services: football betting, live-dealer tables, slot games, esports markets, and payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We collect data only when necessary to operate your account, process your payments, comply with anti-money-laundering regulations, and deliver our service safely. We do not sell your personal information to third parties for marketing purposes. We do not use cookies to track you across other websites. We do not retain data longer than required by law or our operational needs.

The following sections detail our data practices, your rights, and how to contact us if you have privacy concerns.

What Data We Collect on exo

Account Registration and Verification

When you create an account on exo, we collect your full name, date of birth, national identity document number, email address, and phone number. During verification, we request a photo of your valid ID—passport, driver's license, or national identity card. We use this information to confirm your identity and comply with anti-money-laundering and know-your-customer standards in all jurisdictions where exo operates. Your verification data is encrypted and stored on secure servers. We do not use your ID photo for purposes beyond verification; we delete it after verification is complete unless local law requires us to retain it.

Payment Information

When you deposit on exo via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction records: the payment method you selected, the deposit amount, the timestamp, and the transaction status. We do not store your e-wallet passwords or full bank account numbers; instead, we store a masked reference that our payment processor uses to facilitate future transactions. Our payment processors—your bank or e-wallet provider—handle your actual payment credentials according to their own security standards.

Withdrawal requests follow the same pattern. We record which payment method you requested, the withdrawal amount, and the timestamp. We process your withdrawal back to your original payment method. We retain these records for a standard period to reconcile accounts and respond to disputes.

Gameplay and Account Activity

We record your gameplay activity on exo: which games you play, when you play, how much you stake, and the outcomes. This data helps us detect fraudulent activity, monitor account health, and respond to support requests. For example, if you dispute a game outcome, our support team reviews your activity logs to investigate. If we detect unusual patterns—a sudden spike in withdrawals, rapid repeated logins from different locations, or large wagers inconsistent with your account history—we flag your account for review to protect against compromise or money-laundering.

We also log your login times, the devices and IP addresses you use to access exo, and any support inquiries you submit. This helps us identify unauthorised access and provide contextual support when you contact our team.

Cookies and Tracking

We use cookies on exo to maintain your session (keep you logged in), remember your language preference, and track essential site performance metrics. We do not use cookies to track you across other websites or sell your browsing data to advertisers. Our cookies expire when you close your browser or log out, unless you explicitly opt to remain logged in. If you disable cookies in your browser settings, some exo features may not function correctly.

We do not use third-party analytics services like Google Analytics on exo. We measure site performance and user behavior using our own internal logging, which respects your privacy and does not track you beyond the exo domain.

We collect data only to operate exo responsibly—never to build profiles for marketing, sell information, or track your activity beyond our platform.

Our Privacy Commitments and Your Rights

How We Use Your Data

We use the data we collect for five primary purposes. First, to operate your account—process deposits and withdrawals, calculate balances, and deliver game outcomes. Second, to comply with legal requirements—verify your identity, file anti-money-laundering reports, and respond to regulatory inquiries. Third, to protect exo—detect fraud, prevent money-laundering, and identify unauthorised access. Fourth, to support you—respond to your inquiries, resolve disputes, and guide you through payment or gameplay issues. Fifth, to improve exo—understand which games are popular, which payment methods are most-used in regions like Jakarta, Surabaya, and Bandung, and where our support needs strengthening.

We never use your data to send unsolicited marketing emails or promotional texts without your explicit consent. We never sell your contact information to third-party advertisers. We never build behavioral profiles to manipulate your gameplay.

Third-Party Processors

Our payment processors—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—receive your payment information when you deposit or withdraw. They process that data according to their own privacy policies. We do not control how they handle your information, but we require them to meet industry security standards. Our payment processors operate under banking regulations in Indonesia, which impose strict data protection requirements.

We may use email or SMS services to send you account notifications (verification codes, withdrawal confirmations, support responses). These third-party services are bound by data protection agreements and use your contact information only for our communications.

Your Data Rights

You have the right to access your personal data on exo. Log into your account and view your profile information, transaction history, and gameplay records. You can update your email or phone number in your account settings. If you wish to download a complete record of your data held by exo, contact our support team and we will provide it in a standard format.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you close your account on exo, we retain your transaction records for five years to comply with anti-money-laundering law and respond to any future disputes. After that period, we delete your personal information unless further retention is legally required.

You have the right to object to specific data processing. For example, if you do not wish to receive email notifications, you can disable them in your account settings (though critical notifications like withdrawal confirmations cannot be disabled). Contact our support team if you have concerns about how we process your data.

Data Location and Security

Our servers may sit outside your jurisdiction—in data centres in Southeast Asia, Europe, or North America depending on operational requirements. Your data is encrypted in transit and at rest using industry-standard encryption. We restrict access to your data to exo staff who need it to operate your account or respond to support requests. Our infrastructure is monitored for intrusions and unauthorized access attempts.

We cannot guarantee absolute security; no online service is immune to breaches. However, we undertake robust practices—encryption, access controls, regular security audits, and incident response procedures—to protect your information. If we discover a security incident that compromises your data, we will notify you by email or SMS and explain what occurred, what data was affected, and what steps you should take.

Contact and Disputes

If you have privacy concerns or questions about how we handle your data, contact our support team via our Customer Support page. We respond to privacy inquiries within seven business days. If you believe we have mishandled your data or violated this privacy policy, you have the right to lodge a complaint with your local data protection authority.

• Email: Use the contact form on our Customer Support page for privacy questions.
• Live chat: Our support team is available during published operating hours.
• FAQ: Review our privacy FAQ on our FAQ page for common questions.

We at exo commit to transparent, respectful handling of your personal information. Your data is essential to operating exo responsibly and securely. We protect it accordingly and will never exploit it for purposes beyond what you have authorised.